1. Introduction
Welcome to Unified AI Lead Hub ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
We collect information in the following ways:
- Account Information: Email address, business name, and profile details you provide during registration.
- Platform Integration Data: When you connect Instagram or Telegram, we access messages and conversations to provide our lead management services.
- Usage Data: Information about how you interact with our service, including features used and actions taken.
- Device Information: Browser type, IP address, and device identifiers for security and analytics purposes.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our lead management services
- Process and respond to messages from your connected platforms
- Generate AI-powered summaries and insights for your leads
- Improve and personalize your experience
- Send service-related communications
- Ensure security and prevent fraud
4. Data from Instagram and Meta
When you connect your Instagram account, we access your Instagram messages through Meta's API. We:
- Only access messages sent to your connected Instagram Business/Professional account
- Store message content to provide our lead management features
- Do not sell or share your Instagram data with third parties for advertising purposes
- Allow you to disconnect your Instagram account and request data deletion at any time
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in operating our service (e.g., hosting, analytics)
- AI Processing: We use AI services to generate summaries and insights from your messages
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure authentication, and regular security assessments.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us or through your account settings.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Disconnect integrated platforms at any time
- Opt-out of marketing communications
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.